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Custom T Shirt Printing and Embroidery by Accent T-Shirts in Las Vegas
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Returns and Replacements Policy at Accent T-Shirts

At Accent T-Shirts, we are committed to your satisfaction. While we do not accept returns on custom printed goods, we offer replacements under specific conditions. This page outlines our policy and the process for requesting a replacement.

No Returns on Custom Printed or Embroidered Goods

Detailed Explanation of Return Policy for Custom Printed Goods at Accent T-Shirts
At Accent T-Shirts, we take pride in creating custom printed goods that are uniquely tailored to each of our customers' specifications. Due to the personalized nature of these products, our return policy is as follows:

Custom Printed Goods Are Made-to-Order:

Each custom printed item is created based on individual customer specifications. This means that when you place an order, the creation process for your unique design begins.
As these items are crafted specifically for you, they cannot be restocked or resold. This personalized production process is what sets custom printed goods apart from standard, off-the-shelf products.
No Returns on Custom Printed Goods:

Because custom printed goods are made-to-order, we cannot accept returns. Once an item has been printed, it is considered final sale.
This policy ensures that we maintain our commitment to quality and customization, as each product is crafted to meet specific customer requirements.
Ensuring Customer Satisfaction:

While we do not accept returns, we stand by the quality of our products. To ensure customer satisfaction, we encourage customers to review their designs thoroughly before confirming their orders.
We provide a proofing process where customers can check and approve their designs. This step is crucial to ensure that the final product matches your expectations.
What to Do If There's a Problem:

In the rare event that a product is defective or differs from the approved proof, we offer a replacement policy. Customers can request a replacement within 10 days of order completion.
To initiate a replacement request, please contact our customer service with details of the issue. Our team will review your case and work with you to resolve the matter satisfactorily.
We value your business and are dedicated to providing high-quality, custom products. By adhering to this policy, we can continue to offer unique, personalized goods that meet the diverse needs and creative visions of our customers. If you have any questions about this policy or need assistance with your order, please feel free to reach out to our customer service team.


Exclusion of Rush Orders from Returns

Replacements for Orders

Conditions for Replacement: (must be done within 10 days of completion of order & not been signed off on or taken delivery)
It is crucial to understand our replacement policy regarding custom orders at Accent T-Shirts. Eligibility for any replacements must be determined at the time of order pickup, prior to signing off on the order. We emphasize the importance of thoroughly inspecting your items upon pickup, as this is the key opportunity to address any issues or discrepancies with your order. Once the order is signed off and taken from our premises, we consider this as your approval of the product's condition and quality. Consequently, no replacements will be granted after this point. In the event that a problem still exists with the goods that were signed off on, our team at Accent T-Shirts will make every effort to correct the issue. However, it's important to note that this correction effort is limited to adjustments or fixes to the existing items, and does not extend to issuing new replacements. We encourage all customers to take the time needed at pickup to ensure their complete satisfaction with the final product.

No Returns or Exchanges on Rush Orders Policy at Accent T-Shirts

At Accent T-Shirts, we understand the urgency and importance of rush orders for our customers. However, it's important to note that due to the expedited nature of these requests, we do not offer returns or exchanges on any rush orders. Rush orders are fast-tracked through our production process to meet tight deadlines, which means these items are immediately processed, printed, and shipped. This accelerated timeline doesn't allow for the usual review and approval stages that are available with standard orders. As a result, once a rush order is placed and production has commenced, we cannot accept cancellations, returns, or exchanges.

We advise all customers to review their designs and order details carefully before confirming a rush order. Our team at Accent T-Shirts is committed to ensuring accuracy and quality in every order, but the limitations of rush processing require a firm policy to manage these specific orders effectively. We appreciate your understanding and are here to assist with any questions or concerns about placing a rush order.

Replacement (return if shipped) Merchandise Authorization (RMA)

Replacement and Return Merchandise Authorization (RMA) Policy at Accent T-Shirts

At Accent T-Shirts, we strive to ensure that all our custom-made products meet high standards of quality and customer satisfaction. In the event that you need to request a replacement for your order, please adhere to the following Replacement and Return Merchandise Authorization (RMA) policy:

  1. Time Frame for RMA Request:

    • For shipped goods, an RMA must be requested within 10 days of receiving the items.

    • For orders being picked up at will call, an RMA request must be made before signing off on the order at the time of pickup.

  2. How to Request an RMA:

    • All RMA requests must be made in writing and sent to

    • Your request must be confirmed by a customer service representative to be considered valid.

  3. Conditions for Replacement:

    • Replacements will only be considered for custom-made goods. There are no refunds or exchanges, as all products are custom in nature.

    • If any goods have been worn, used, or utilized in any way, no replacement will be granted.

  4. Confirmation of RMA:

    • Once an RMA request is received, it will be reviewed, and you will receive confirmation from a customer service representative.

    • If you do not receive a confirmation, it means that your RMA request has not been processed. Please ensure that your request is submitted within the 10-day window and that you have received a confirmation from our team.

We understand that issues may arise, and we are committed to addressing them in a manner that is fair and satisfactory to our customers. Please ensure that your requests are timely and follow the outlined procedure to facilitate a smooth resolution process. If you have any questions about this policy or need further assistance, our customer service team is here to help.

How to Request an RMA:

How to Request a Return Merchandise Authorization (RMA) at Accent T-Shirts
If you need to request a Return/Replacement Merchandise Authorization (RMA) for your order at Accent T-Shirts, please follow these steps to ensure your request is processed efficiently:

  1. Evaluate Your Product:

    • Before requesting an RMA, thoroughly inspect the product to confirm the reason for the return aligns with our RMA policy. Remember, RMAs are applicable for certain conditions like defects in product quality.

  2. Written Request:

    • Submit your RMA request in writing. This can be done by sending an email to Your request should include:

      • Your order number.

      • A detailed explanation of the reason for the return.

      • Any relevant photos or documentation that supports your request.

  3. Await Confirmation:

    • After sending your email, wait for a response from our customer service team. A representative from Accent T-Shirts will review your request and respond with further instructions.

    • Confirmation of your RMA request is essential. Without confirmation from a customer service representative, the RMA process cannot proceed.

  4. Include All Necessary Details:

    • Ensure that your email is clear and concise, providing all necessary details. This helps our team in quickly understanding and processing your request.

  5. Timeliness:

    • Remember, RMA requests should be made within the specified time frame as per our policy (within 10 days of receiving the product for shipped orders, and before sign-off for orders picked up at will call).

  6. Follow Up If Needed:

    • If you do not receive a response within a reasonable timeframe, feel free to send a follow-up email or contact our customer service for an update.

By following these steps, you can efficiently request an RMA at Accent T-Shirts. Our team is committed to ensuring a smooth process and addressing your concerns in a timely and effective manner. If you have any questions about this process or need assistance at any step, please don't hesitate to get in touch with our customer service team.

Questions & Contact Information

Customer Support:
tele/sms: 702-866-8888

Physical location
Accent Promotions & Media LLC
2545 E. Chandler Ave. Ste. 11
Las Vegas, NV  89120

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